At Urukram, we consider your trust our greatest asset. We are dedicated to ensuring that your spiritual treasures reach you with the highest level of security and care. Below are the details of our logistics process designed to provide a seamless experience.

1. Secure Handling & Insurance

• Expert Packaging: Every item—whether a gemstone, Rudraksha, or crystal—is encased in specialized packaging built to endure transit and arrive in flawless condition.
• Transit Insurance: To give you total peace of mind, every shipment is fully insured until the moment it is handed over to you.
• Global Logistics Partners: We collaborate with industry-leading couriers, including BlueDart, Shiprocket, and Aftership, to ensure your sacred items are handled by professionals.

2. Delivery Timelines

• Order Processing: We typically dispatch orders within 4 business days of confirmation. Please note that bespoke or energized items may require additional preparation time.
• Domestic (India): Delivery generally takes 7 to 15 days from the date of dispatch.
• International: We serve over 150 countries. Delivery usually takes 10 to 30 days.
• International Refund Clause: If a delivery issue is identified for an order outside India, we will initiate a refund to the original payment source within 40 to 45 days.
• Disclaimer: All timelines are estimates. Factors such as customs clearance, remote locations, and courier efficiency may cause variations.

3. Shipping Costs & Tracking

• Transparent Rates: Shipping fees are calculated based on your location and the weight of the package.
• Promotions: Look out for free shipping offers on orders exceeding specific values as displayed on our website. For queries regarding shipping rates, email us at support@urukram.in.
• Real-Time Monitoring: Once dispatched, you will receive a tracking link via email or SMS. This allows you to follow your package’s journey in real-time.

4. Delivery Location & Accuracy

• Address Integrity: For security reasons, we deliver exclusively to verified residential or business addresses. We do not deliver to PO Boxes, hotels, malls, or other public spaces.
• User Responsibility: You are solely responsible for providing a 100% accurate address at checkout. Urukram.in is not liable for failed deliveries or losses resulting from incomplete or incorrect address details provided by the user.
• Address Updates: If you spot an error, contact support@urukram.in immediately. Updates are not possible once the order has been dispatched.

5. What to Expect Upon Arrival

• Verification: For high-value spiritual items, we may require a signature and valid ID verification.
• Receiving the Order: If you are not present, ensure a trusted affiliate is available to receive the package. The Company is not responsible for issues arising from negligence during the handover process.
• Delivery Attempts: Our partners will attempt delivery up to three times. If unsuccessful, the package will be returned to our facility. You must contact the courier or our support team promptly to resolve delivery failures.

6. Handling Delays (Force Majeure)

While we strive for punctuality, certain events are beyond our control. This includes natural disasters, government strikes, public holidays, or major transportation disruptions. In these “Force Majeure” events, Urukram.in will provide updates on your revised schedule but cannot be held liable for the delay. We appreciate your patience during such extraordinary circumstances.

7. Non-Delivery & Damaged Goods

• Missing Packages: If your order has not arrived within the estimated window, please report it to support@urukram.in within 30 days of the purchase date.
• Discrepancies: If the outer packaging appears heavily tampered with or damaged, we recommend refusing the delivery and contacting us immediately with supporting photos or details.

8. Cancellation Policy

To maintain our efficiency and fulfill orders promptly, cancellations are not permitted under any circumstances once an order has been confirmed on the Website.

Our Promise:

We want your journey with Urukram.in to be as radiant as the gemstones we provide. If you have any questions, our dedicated support team is here to help.

Shipping & Delivery: Frequently Asked Questions

1. How long will it take to receive my order?

• Domestic (India): Most orders arrive within 7 to 15 business days after dispatch.
• International: We do not deliver outside India.
• Note: Custom-made or specially energised items may require an extra 4 days for preparation before they are shipped.

2. Which courier partners do you use?

We work with the most trusted names in logistics, including BlueDart, Shiprocket, and Aftership, to ensure your treasures are handled with care.

3. Is my package insured?

Yes. Every order is fully insured during transit. We take total responsibility for your package until it is successfully delivered to your doorstep.

4. How can I track my package?

As soon as your order leaves our facility, we will send you a tracking link via email and SMS. You can monitor its journey in real-time through that link.

5. Can I change my delivery address after ordering?

If you notice an error, please contact support@urukram.in immediately. We can update the address only if the order has not yet been dispatched. Once it is with the courier, we cannot change the destination.

6. Why don’t you deliver to PO Boxes or Hotels?

To ensure the security of high-value gemstones and sacred items, we only deliver to verified residential or business addresses. This prevents packages from being lost in public handling areas.

7. What happens if I miss the delivery?

Our courier partners will make three attempts to reach you. If the delivery fails after the third try, the package will be returned to us. To avoid this, please ensure someone is available to sign for the package.

8. What should I do if the package looks damaged upon arrival?

If the outer packaging is heavily tampered with or damaged, please refuse the delivery and notify us immediately at support@urukram.in. Remember to record an unboxing video once you do accept the package, as this is mandatory for any transit-related claims.

9. Are there extra costs for international shipping?

Shipping fees are calculated at checkout based on weight and destination. Please note that Customs Duties, VAT, or local taxes imposed by your country are not included in our price and must be paid by the recipient.

10. Can I cancel my order if it’s taking too long?

We have a strict no-cancellation policy once an order is placed. If your order is delayed due to unforeseen events (like weather or customs), we will keep you updated, but the order cannot be canceled.

Happy Shopping!

The Urukram Team